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What is One Call Now?
What is One Call Now?
One Call Now is the mass notification system used by West Muskingum Local Schools to notify parents and staff by either a voice call, text message or email or any combination thereof of important information such as Attendance Calls, Low Lunch Balances, School Closings and Delays and any other urgent information that needs to be communicated out to parents and staff .
One Call Now is the mass notification system used by West Muskingum Local Schools to notify parents and staff by either a voice call, text message or email or any combination thereof of important information such as Attendance Calls, Low Lunch Balances, School Closings and Delays and any other urgent information that needs to be communicated out to parents and staff .
The District and each building have given designated staff access to One Call Now to send out notifications. These designated staff members are referred to as Messengers within One Call Now.
The District and each building have given designated staff access to One Call Now to send out notifications. These designated staff members are referred to as Messengers within One Call Now.
How do staff sign up for One Call Now notifications?
How do staff sign up for One Call Now notifications?
Staff:
Are automatically signed up with One Call Now using their District email address
Have the option to add or change contact numbers using the "My One Call" self-update portal
Have the option to opt-in for text messages
Have the option to opt-out of voice, text and email notifications
Staff:
Are automatically signed up with One Call Now using their District email address
Have the option to add or change contact numbers using the "My One Call" self-update portal
Have the option to opt-in for text messages
Have the option to opt-out of voice, text and email notifications
I encourage ALL staff members to verify their contact information is correct at the start of each school year using the "My One Call" self-update portal. This is especially important there is a change of which building you work in.
I encourage ALL staff members to verify their contact information is correct at the start of each school year using the "My One Call" self-update portal. This is especially important there is a change of which building you work in.
If you are uncomfortable using the "My One Call" self-update portal you may email me your additions or changes to your contact information and I will make those modifications on your behalf. Please note, with with me making those modifications on the back-end of the system you will not be able to make future changes to the information supplied using the "My One Call" self-update portal.
If you are uncomfortable using the "My One Call" self-update portal you may email me your additions or changes to your contact information and I will make those modifications on your behalf. Please note, with with me making those modifications on the back-end of the system you will not be able to make future changes to the information supplied using the "My One Call" self-update portal.
How do Parents sign up for One Call Now notifications?
How do Parents sign up for One Call Now notifications?
Parents:
Are automatically signed up with One Call Now using their child's contact information found in the Student Information System
Have at least a primary contact number registered with the One Call Now system
Have the option to add or change contact numbers and email but do so by calling their child(s) school
Have the option to opt-in for text messages
Have the option to opt-out of voice, text and email notifications
Parents:
Are automatically signed up with One Call Now using their child's contact information found in the Student Information System
Have at least a primary contact number registered with the One Call Now system
Have the option to add or change contact numbers and email but do so by calling their child(s) school
Have the option to opt-in for text messages
Have the option to opt-out of voice, text and email notifications
We require parents to contact the school to make changes to their One Call Now contact information so that both One Call Now and our Student Information are up-to-date. One Call Now is synced with our Student Information System on a nightly basis.
We require parents to contact the school to make changes to their One Call Now contact information so that both One Call Now and our Student Information are up-to-date. One Call Now is synced with our Student Information System on a nightly basis.
One Call Now FAQs
One Call Now FAQs
As a staff member, if you are receiving notifications from One Call Now because your child is enrolled in the District do you still need to setup a contact number?
Yes, I recommend setting up at least a primary contact number with One Call Now.
This is because in the event an important message needs to be delivered to only staff you will not receive it if you are using your child’s student One Call Now contact group.
Yes, I recommend setting up at least a primary contact number with One Call Now.
This is because in the event an important message needs to be delivered to only staff you will not receive it if you are using your child’s student One Call Now contact group.
As a staff member, if you are receiving notifications from One Call Now because your spouse is also employed with the District do you still need to setup a contact number?
Yes, I recommend setting up at least a primary contact number with One Call Now.
This is because in the event an important message needs to be delivered to only staff you will not receive it if you are using your spouses One Call Now contact building group unless both you and your spouse work in the same building.
Yes, I recommend setting up at least a primary contact number with One Call Now.
This is because in the event an important message needs to be delivered to only staff you will not receive it if you are using your spouses One Call Now contact building group unless both you and your spouse work in the same building.
When I receive a voice call from One Call Now the message sometimes repeats
The message repeating is typically triggered by a loud noise in the background. The One Call Now system interrupts the load noise as the beep of voicemail starting and therefore restarts the message over so that the entire message is recorded in voicemail.
The message repeating is typically triggered by a loud noise in the background. The One Call Now system interrupts the load noise as the beep of voicemail starting and therefore restarts the message over so that the entire message is recorded in voicemail.
I have both voice calls and text notifications setup in One Call Now but sometimes I don’t receive notifications from both platforms?
This could be a result of two things:
This could be a result of two things:
When a notification job is being created the Messenger has the option to select what communication format in which to deliver the message (voice, text or email or any combination). Therefore you may get either a voice call, text message, or email or a combination of voice call and email, or a text message and email. You will never receive a voice call and text message from the same notification job.
When a notification job is being created the Messenger has the option to select what communication format in which to deliver the message (voice, text or email or any combination). Therefore you may get either a voice call, text message, or email or a combination of voice call and email, or a text message and email. You will never receive a voice call and text message from the same notification job.
One Call Now will only contact a phone number once per notification job. If you have both voice calls and text messaging setup in One Call Now and the Messenger selects voice calls and text messaging as the delivery format you will only get the text message for that phone number as text messages are delivered first.
One Call Now will only contact a phone number once per notification job. If you have both voice calls and text messaging setup in One Call Now and the Messenger selects voice calls and text messaging as the delivery format you will only get the text message for that phone number as text messages are delivered first.
As an example, suppose you have multiple children attending West Muskingum and we are on a two-hour delay. You will only get the phone call or text message once for that number. You will not get it for each child.
As an example, suppose you have multiple children attending West Muskingum and we are on a two-hour delay. You will only get the phone call or text message once for that number. You will not get it for each child.
Also to note, when a Messenger is building a notification job they can select to deliver the notification to All contact numbers in the One Call Now System or just the phone numbers marked as Primary contact numbers.
Also to note, when a Messenger is building a notification job they can select to deliver the notification to All contact numbers in the One Call Now System or just the phone numbers marked as Primary contact numbers.
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